Customer Service

Terms & Conditions

We invite you to print out these Terms and Conditions. Your Statutory rights are not affected by our Terms and Conditions.

General
We accept no liability (to the fullest extent allowed by law) for the accuracy of information contained on product detail pages or on the website, which may contain technical inaccuracies or typographical errors. However, this provision does not affect your statutory rights and remedies.

These terms & conditions contain the whole of our agreement relating to your purchase, together with our website prices and contact details.

Delivery
Please see our Ordering and Delivery page to find out more about arrangements for delivery. We will use all reasonable endeavors to adhere to the delivery times set out on that page.

Availability
All products on this site are subject to availability and may be withdrawn at any time, including after you have placed your order. If your order cannot be fulfilled you will be informed and offered an alternative or a full refund.

Prices
Prices listed in our online store include Value Added Tax, where applicable.

Every effort will be made to maintain the prices shown on this website. However, we reserve the right to amend prices when necessary.

Damaged or Undelivered Goods
Please check the condition of your parcel on delivery prior to signing for acceptance. In the event that goods are missing or damaged on arrival please specify against your signature and inform us immediately, within 3 working days, otherwise no claim can be considered.

Returns and Refunds
A full refund (less postage and packing) will be provided on any item returned to us in the original packaging, unsoiled, within 14 days, for any reason. Alternatively the goods may be exchanged. Refunds or exchanges cannot be made before we receive the returned goods. Returns made after 14 days or soiled goods will not be eligible for refund or exchange. Please enclose the appropriate return postage and packing fee with goods returned for exchange.

We recommend that you obtain a certificate of postage with adequate insurance from the Post Office if making a return, to enable you to make a claim for any loss or damage, as we are unable to compensate for return parcels that are lost or damaged in transit.

Credit Card Security
All credit card transactions are processed online using HSBC EpDQ and you will receive online confirmation of payment authorization.

The Stables Saddlery and our secure payment service providers, use the latest technology to protect your credit card information and do not release it to any outside organization. You can place your orders using secure encryption (the internet standard for secure transactions). Any losses sustained by the transmission of personal information by e-mail or internet links shall be borne exclusively by you.

Privacy Guarantee
We will not rent or sell your name, address, e-mail address, credit card information or personal information to any third party. View full Privacy Policy.

Delivery is Monday to Friday only. These services cannot be 100% guaranteed by us personally, but we will do everything we can to ensure a smooth delivery. We aim to despatch orders placed before 12pm the same day, and standard delivery normally takes 3-5 working days, but may take longer during busy periods such as Christmas. We will try to keep you informed of any delays, but please feel free to email or phone for the status of your order at any time. We usually use a carrier that requires a signature so please ensure that there is someone there to receive your parcel. We cannot guarantee the time of any deliveries, but will do our best to get your order to you as quickly and conveniently as possible. You will be sent an email for larger orders when we despatch the goods to enable you to track your order with the carrier. We will charge for any costs incurred by us if the parcel is ultimately returned to us after a reasonable number of attempts has been made to deliver the goods to you, or you refuse the parcel when the courier attempts to deliver it without reasonable cause. This charge is usually £10 + VAT.

Overseas orders
We are happy to export orders. Postage is charged at cost, and the VAT may be deducted on orders to non EC countries and BFPO addresses.

Please always contact us for a quotation so that the correct payment can be sent which helps avoid delays to your order. Any customs or import duties levied once the package reaches your country will be the customers responsibility as we have no control over these charges and cannot predict what they might be.

Goods damaged in transit
When you sign for your delivery from the carrier, you must check you are receiving the correct number of parcels your are signing for, and ensure that you make a note if there appears to be any damage to any of the parcels, on the consignment note. Please make sure you open your parcel immediately and carefully check the contents, as you must inform us within 3 working days of delivery of any damaged or incorrectly sent goods, (Please quote your order number in all correspondence). 

Goods lost in transit
We will not accept liability for goods lost in transit unless we are notified within 5 working days from the expected delivery date (this is taken to be 2-3 working days from the advised date of despatch for standard delivery, 1-2 working days for express delivery option).

Telephone orders and enquiries welcome:
UK  01939211021       

Outside the UK  +441939211021 

Monday - Friday 9:30am - 5.30pm.

Saturday 9:30am - 4:30pm
Terms and conditions and all material contained on this website are copyright of The Stables Saddlery 2011 and are subject to change at any time.

VAT Number 159 44 53 40